Effective date: August 30, 2026

Casa Is Home respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, request a guide, schedule a consultation, or communicate with us.

1. Information We Collect

We may collect the following categories of information:

• Contact information, including your name, email address, telephone number, and mailing address

• Real estate information, including whether you are interested in buying, selling, investing, or property management services

• Property-related information you voluntarily provide

• Appointment details, form responses, questions, and communication preferences

• Records of emails, telephone calls, and text-message communications

• Website activity, including IP address, browser type, device information, pages visited, and referral source

• Information collected through cookies, analytics tools, and similar technologies

Please do not submit sensitive financial information, account credentials, Social Security numbers, or other confidential information through general website forms.

2. How We Collect Information

We may collect information directly from you when you:

• Complete a contact or inquiry form

• Request a buyer, seller, investor, or property management guide

• Schedule a real estate consultation

• Register for an event, seminar, or educational resource

• Subscribe to email or text-message communications

• Contact us by telephone, email, SMS, or social media

• Otherwise voluntarily provide information to us

We may also receive information from real estate platforms, referral partners, public property records, advertising platforms, analytics providers, and other sources permitted by law.

3. How We Use Your Information

We may use your information to:

• Respond to questions and real estate inquiries

• Deliver requested guides, resources, and information

• Schedule, confirm, and remind you about consultations

• Provide real estate services and personalized guidance

• Follow up regarding your real estate interests

• Send service-related and promotional communications with your consent

• Maintain customer and prospect records

• Improve our website, services, marketing, and customer experience

• Measure website and campaign performance

• Detect fraud, protect our website, and maintain security

• Comply with applicable legal, regulatory, and professional obligations

4. Email and Text-Message Communications

If you provide your email address or telephone number and consent to receive communications, Casa Is Home may send you requested information, inquiry responses, appointment confirmations, reminders, customer-care messages, and occasional marketing communications.

Consent to receive marketing text messages is not a condition of purchasing any property, product, or service. Message frequency may vary. Message and data rates may apply.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may opt out of text messages at any time by replying STOP. Reply HELP for assistance or contact us using the information below.

5. Mobile Information and SMS Consent

We do not sell, rent, or share mobile telephone numbers, SMS consent records, or mobile opt-in information with third parties or affiliates for their independent marketing or promotional purposes.

Mobile information may be disclosed to service providers that help us deliver and support text-message communications, such as messaging platforms, telecommunications providers, and customer relationship management systems. These providers may use the information only to perform services on our behalf.

Text-message opt-in data and consent will not be shared with third parties for marketing purposes.

6. How We Disclose Information

We may disclose personal information to vendors and service providers that support our operations, including:

• Website hosting and maintenance providers

• Customer relationship management platforms

• Email and SMS communication providers

• Appointment scheduling systems

• Analytics and advertising platforms

• Real estate transaction and professional service providers

• Legal, compliance, accounting, and security providers

These parties may access information only as reasonably necessary to provide services on our behalf.

We may also disclose information when required by law, legal process, court order, government request, or professional obligation, or when reasonably necessary to protect our rights, safety, clients, or property.

If our business or assets are transferred, merged, reorganized, or sold, personal information may be included in that transaction subject to applicable law.

7. Sale and Sharing of Personal Information

Casa Is Home does not sell personal information for monetary compensation.

Some website analytics or advertising technologies may be considered “sharing” under certain privacy laws when information is used for cross-context behavioral advertising. Where applicable, you may request to opt out of such sharing by contacting us or using the privacy preference tools available on our website.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

8. Cookies and Analytics

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to:

• Operate and secure the website

• Remember visitor preferences

• Understand how visitors use the website

• Measure marketing performance

• Improve website content and functionality

• Deliver or measure relevant advertising

You can adjust cookie settings through your browser or the cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control.

9. California Privacy Rights

Depending on applicable law and our legal obligations, California residents may have the right to:

• Request information about the personal information we collect, use, or disclose

• Request access to specific personal information

• Request correction of inaccurate personal information

• Request deletion of personal information, subject to legal exceptions

• Opt out of the sale or sharing of personal information

• Limit certain uses of sensitive personal information

• Receive equal service and pricing without discrimination for exercising privacy rights

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing the request. An authorized agent may submit a request when legally permitted and after providing appropriate authorization.

These rights apply only when required by applicable law. Certain information may be exempt from a request or retained to comply with legal, contractual, transaction, fraud-prevention, or professional obligations.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, respond to inquiries, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on the type of information and the purpose for which it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for using appropriate caution when transmitting personal or confidential information electronically.

12. Third-Party Websites

Our website may contain links to third-party websites, real estate search platforms, social media services, scheduling tools, mortgage resources, or other external services.

We are not responsible for the privacy, security, content, or practices of third-party websites. Please review the privacy policy of each external website you visit.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under

If you believe a child has submitted personal information to us, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

Case Is Home LLC
Email: [email protected]
Phone: (310) 528-5771
Mailing address: 1040 W Kenneth Rd Unit 1, Glendale, CA 91202
Website: casa-is-home.com